Online Interaction and New Ways of Working (2012)

New ways of working refers to new ways in which knowledge workers communicate, coordinate and collaborate in increasingly distributed organizational contexts. This knowledge collaboration often happens in online environments, such as virtual teams online communities and online networks of practice. These online settings generate new ways of working that have important implications for our traditional ideas about work and organizational processes and the management of knowledge. For example, professionals creating online networks of practice in order to share knowledge over the formal boundaries of the organizations, also create dilemma’s in terms of the guarantee of quality, trust, knowledge integration, power, socialization, etc. Also, the growing use of virtual environment and mobile technology questions the traditional office architecture, while on the other hand we are all aware of the importance of face to face encounters to stimulate situated learning and serendipitous innovation; and the introduction of Social media in the workplace might significantly influence organizational power structures, social norms of communication and collaboration. These are just some examples that illustrate the significant changes that are and will come about when organizations seriously engage with online environments.

Building on the success of last years workshop, this years workshop is designed to help develop the insights and skills of PhD and early career researchers in theory development on online interaction and new ways of working as a specific subfield within this multi-disciplinary field of knowledge, information technology and networks (KIN). The purpose is to expand academic skills in order to conduct and publish valuable research. The workshop will also respond to the need to conduct unbiased academic research in a field characterized by frequently emerging and fading (technology-enabled) phenomena such as social media, e-commerce, open innovation, crowd-sourcing, knowledge management, online communities, etc.

Course Manual 2012